CALIFORNIA PINES COMMUNITY SERVICES DISTRICT BUSINESS OPERATIONS DURING CURRENT COVID-19 PANDEMIC

Due to the high call volume our office is currently receiving, it may be easier and more efficient to use email, when contacting the District staff.

Please be patient while calls and emails are being processed. Contact us at the District office 530.233.2766, or calpinescsd@frontiernet.net (for general/billing inquires), Bailey@calpinescsd-fire.net, or holly@calpinescsd-fire.net.

AFTER HOUR Water and Sewer EMERGENCY ONLY Phone Numbers.

(Please not: An emergency that happens after hours may be subject to certain fees, if it is deemed to be the responsibility of the utility customer)

General Manager/Fire Chief Ryan Sherer 530.640.1466

California Pines Fire Department 530.233.1151

Assistant Fire Chief Justin Ulrich 530.640.0171

Office Administrator Holly Sherer 530.640.1230

• Our crews will respond to maintenance issues as quickly as possible.

• If there are delays in service:

We appreciate your patience if it takes a little more time than usual for a response from our staff. We estimate that response times may be 25 percent slower than usual.

Our customers are important to us and we are here to offer assistance.

Please contact our office should you have concerns about paying your utility bill.

You can also pay and view online customer accounts by going to https://abs1302.abswebserver.com/abs/portal.main?id=02

2020-1-Policy_Enforcement__Moratorium_(2)[1].docx 3125 Shutoffs 2019 (1).docx

Website Accessibility Policy

California Pines Community Services District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, California Pines Community Services District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at (530) 233-2766

Ongoing Compliance Information

Compliance Officer

California Pines Community Services District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, California Pines Community Services District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (530) 233-2766.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.