We will continue to have a customer service representative available for all customer inquires from 10:00AM-3:00PM Mon-Friday.
(We are closed for any federally recognized holidays)
CLOSED Saturday & Sunday
We are still respecting the social distancing guidelines set out by state and local officials to prevent the spread of Covid-19, and would prefer to limit in person contact for the safety of the public.
If possible, we are asking that customers to contact us by phone or email. Especially to those at a higher risk of contracting the Virus.
Our customer service phone lines will continue to be staffed, Emails are received and responded to regularly each day.
Due to the high call volume our office is currently receiving, it may be easier and more efficient to use email, when contacting the District staff.
Please be patient while calls and emails are being processed. Contact us at the District office 530.233.2766, or email@example.com (for general/billing inquires) and firstname.lastname@example.org.
AFTER HOUR Water and Sewer EMERGENCY Phone Numbers
(Please not: An emergency that happens after hours may be subject to certain fees, if it is deemed to be the responsibility of the utility customer)
General Manager Ron Sherer 530.640.1040
California Pines Fire Department 530.233.1151
Assistant General Manager Ryan Sherer 530.640.1466
• Our crews will respond to maintenance issues as quickly as possible.
• If there are delays in service:
We appreciate your patience if it takes a little more time than usual for a response from our staff. We estimate that response times may be 25 percent slower than usual.
Our customers are important to us and we are here to offer assistance.
Please contact our office should you have concerns about paying your utility bill.
You can also pay and view online customer accounts by going to https://abs1302.abswebserver.com/abs/portal.main?id=022020-1-Policy_Enforcement__Moratorium_(2).docx3125 Shutoffs 2019 (1).docx